We want you to love your purchase from loefflerrandall.com. But if something is not right, please let us know and we will do everything we can to help. Our fit and styling experts are standing by to help you find exactly what you need. If you have any questions about your order, please open a service ticket here, or call us at 888.982.8800.
Return policy
We will gladly accept returns on all items (except items marked "final sale") that have not been worn, altered or washed and have all original tags attached. In the interest of quality, we can only accept product for return that is clean and unworn. If you return any items bearing any signs of wear, we will send it back to you at your cost.
SHOES
If you have purchased Loeffler Randall shoes, we ask that you try them on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them.
We consider our box to be an important part of the entire product. For this reason, footwear returns must include the original shoe box in its original condition and without postal labels. Please wrap your return in protective packaging for shipment. Returning footwear with damaged boxes or without the original shoe box may result in a fee.
SWIMWEAR & LINGERIE
Briefs, swimsuits and bikini bottoms must be tried on over underwear. Returns which are soiled will not be accepted and may be sent back to the customer without a refund.
Return instructions
PLEASE NOTE: ALL RETURNS MUST BE AUTHORIZED BY LOEFFLER RANDALL.
DOMESTIC ORDERS
STEP 1: Please REQUEST AUTHORIZATION TO MAKE A RETURN WITHIN 14 DAYS of receiving your order by signing in to your account at loefflerrandall.com and click the 'RETURN' link next to the order you wish to return.
STEP 2: COMPLETE THE ONLINE FORM and submit. You will receive a response within one business day.
STEP 3: If your order is authorized for return, you will receive a RETURN AUTHORIZATION EMAIL along with a pre-paid UPS ELECTRONIC RETURN LABEL. Please print this label and secure it to the outside of your return package.
Make sure to wrap your return in protective packaging for shipment. Returning footwear with damaged boxes or without the original shoe box may result in a fee.
You may drop off return packages with a UPS return label at any UPS location or schedule a free pick up by calling 1.800.742.5877. RETURNS MUST BE POSTMARKED WITHIN 7 DAYS OF RECEIPT OF YOUR RETURN AUTHORIZATION EMAIL.
STEP 4: Once your package is received, we will send you a STATUS EMAIL. Your refund will either be credited to the original purchaser's credit card or gift card, as applicable. Please note THERE WILL BE A $10 RETURN FEE DEDUCTED FROM YOUR REFUND TOTAL.
INTERNATIONAL ORDERS
STEP 1: Please REQUEST AUTHORIZATION TO MAKE A RETURN WITHIN 14 DAYS of receiving your order by logging into your account at loefflerrandall.com and clicking the 'RETURN' link next to the order you wish to return.
STEP 2: COMPLETE THE ONLINE FORM and submit. You will receive a response within one business day.
STEP 3: If your order is authorized for return, you will receive a RETURN AUTHORIZATION EMAIL.
Make sure to wrap your return in protective packaging for shipment. Returning footwear with damaged boxes or without the original shoe box may result in a fee.
STEP 4: Ship your authorized return pre-paid and insured with your carrier of choice to:
RETURNS
Loeffler Randall
525 Broadway
Suite 200
New York, NY 10012
Please note RETURNS MUST BE POSTMARKED WITHIN 7 DAYS OF RECEIPT OF YOUR RETURN AUTHORIZATION EMAIL.
Please make note of your tracking number. Loeffler Randall cannot be held responsible for return packages lost, stolen or damaged in transit.
STEP 5: Once your package is received, we will send you a STATUS EMAIL. Your refund will either be credited to the original purchaser's credit card or you will receive a store credit, as applicable.
Refunds
Refunds are available within 14 days from the date of delivery. Once we receive your returned merchandise and confirm that its condition is acceptable (e.g., unworn, unaltered, with original tags, packaging, etc.), then we will credit your refund to the purchaser's original credit card or gift card, as appropriate. Please allow up to 2 weeks for your refund to be processed and up to 2 billing cycles for the return to appear on your credit card statement. Please note original shipping costs are NON-REFUNDABLE and there will be a $10 RETURN FEE deducted from the refund total for all DOMESTIC RETURNS. If your order has been sent to a destination within New York, all sales taxes will be refunded. Unfortunately on international sales, customs duties and sales taxes are non-refundable, however, you may be able to recover these fees by contacting your local customs bureau. We suggest that you hire a customs broker if you wish to claim back duties on returned merchandise.
Gift returns
If you have received an item from our website as a gift and would like to make a return, please request a return authorization within 14 days of the day the order was delivered. You can request a return by opening a service ticket here. Please include your name and email address as well as the purchaser's name, order number, and list the items you wish to return. You will get a response within one business day. If your return is authorized, please follow our Return Instructions here.
Refunds on gift returns will be processed in the form of loefflerrandall.com store credit. You may exchange for another item by using this credit to place a new order online. You are required to pay difference in cost and any additional shipping, taxes and import duties. Any unused credit will remain available for a future purchase.
Exchange policy
loefflerrandall.com is unable to accept exchange requests at this time. Please follow the return instructions here to return unwanted product and then place a new order for items you want instead. You may always request store credit in lieu of a refund on your credit card to put toward a future purchase.
Price adjustments
We are happy to offer price adjustments on items discounted within 7 days of original purchase. You must request your price adjustment within 7 days of original purchase. We are unable to offer price adjustments on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. To request a price adjustment, please open a service ticket here.
Rules and restrictions
loefflerrandall.com does not accept returns on any items purchased from any retailer other than loefflerrandall.com. We are happy to answer any questions related to loeffler randall products but are unable to process any returns, exchanges or refunds for any product purchased outside of loefflerrandall.com.
RETURN AUTHORIZATION
All returns must be authorized by Loeffler Randall. Unidentified returns may be returned to the sender. Please follow our Return Instructions here.
LATE RETURNS
Please request Return Authorization within 14 days from receipt of your order. Your return shipment must be post-marked within 7 days from your Return Authorization. We reserve the right to reject all returns outside of the 14 day return period. If we do accept a late return, we will only issue a store credit, not a refund.
RETURN SHIPMENT
Loeffler Randall is pleased to offer pre-paid return labels for all authorized returns that ship from US addresses. Customers within the US can ship their return package insured and pre-paid when they use the UPS electronic return label included in their Return Authorization email. At this time, pre-paid return labels are not available for customers shipping from international addresses.
Customers shipping returns with any method other than using the label provided by Loeffler Randall are responsible for all costs, fees and duties incurred through return shipment. Please make note of your tracking number. Loeffler Randall cannot accept responsibility for any packages lost, stolen or damaged in transit. All return shipping must be pre-paid, we cannot accept CODs.
All returns must be shipped to Loeffler Randall's shipping address. Loeffler Randall does not accept in person returns.
DISCLAIMER
We reserve the right to reject any returns that do not comply with conditions above. if your package is not accepted, it will be sent back to you at your expense and a refund cannot be granted.
Defective merchandise
While we strive to ensure that all of our products are checked for defects, occasionally a defect may pass unnoticed. If that happens, please contact us immediately.
Colors
Since the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.