We will gladly accept returns on all items (except items marked "Final Sale") that have not been worn,
altered or washed and have all original tags attached. In the interest of quality, we can only accept
product for return that is clean and unworn. If you return any items bearing any signs of wear, we will
send it back to you at your cost.
Please note: All returns must be authorized by Loeffler Randall. Return authorization must be requested
within 14 days of order delivery.
If you have purchased Loeffler Randall shoes, we ask that you try them on for fit and size on clean,
carpeted surfaces only until you are sure that you will be keeping them.
We consider our box to be an important part of the entire product. For this reason, footwear returns
must include the original shoe box in its original condition and without postal labels. Please wrap
your return in protective packaging for shipment. Returning footwear with damaged boxes or without
the original shoe box may result in a fee.
If you have purchased a Loeffler Randall handbag, we ask that you try it on inside in a clean area
only until you are sure you will be keeping it. All returned handbags must be securely placed within
original cloth duster bag and include all accessories. Please pack your return in protective packaging
To view our complete shipping guidelines and return instructions click here.