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Guidelines

To guarantee delivery by December 24, 2014 all ground orders must be placed by noon on December 16, 2014, all Second Day Air orders must be placed by noon on December 21, 2014 and all Next Day Air orders must be placed by noon on December 22, 2014.

Orders are processed pending product availability. Orders placed on a weekday before 2:00 p.m. (EST) will generally begin processing that day. Orders placed after 2:00 p.m. (EST) will generally begin processing the next business day. For orders placed on weekends or holidays, orders will generally begin processing on the next business day. Although we endeavor to ship all orders within one business day from processing completion, these times are provided as guidelines only. All orders are shipped from New York City.

Please note: We do not offer Saturday delivery. We do not provide delivery to freight forwarding companies without proof of identification. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.

Rates & Services

RATES

We are excited to introduce FREE GROUND SHIPPING on all orders shipped to any destination within the USA.

Loeffler Randall uses UPS exclusively for all orders - domestic and international. Rates are calculated for each package in real time during the checkout process. Shipping costs for services other than UPS Ground are determined by package weight and shipping destination.

To view shipping options and rates for a particular address, please add desired items to your shopping bag and begin the checkout process. Once you are signed into your account, you can view service options and rates to ship these items to your address of choice.

Domestic services

Loeffler Randall offers UPS Gound, 2nd day and Next Day delivery for all orders shipped within the United Sates. All orders are shipped from New York City.

Upon shipment, UPS Ground can take anywhere from 1 - 5 business days, depending on your proximity to New York City. For time sensitive, guaranteed date delivery, please choose 2nd day or Next day service. Upon shipment, UPS 2nd day air packages will arrive by the end of the second business day and UPS Next Day air packages will arrive by the end of the next business day. Please contact customer service with questions or special requests.

For Next Business Day delivery, please ensure you place your order before 2pm EST Monday to Friday for delivery on the next business day between 9am and 5pm.

International services

Loeffler Randall offers UPS Standard (Canada), Worldwide Expedited and Worldwide Express delivery for orders shipped outside of the United States.

Orders shipped UPS Worldwide Express will arrive next business day to Canada, 2 business days to Europe and Latin America, 2-3 business days to Asia.

Orders shipped UPS Worldwide Expedited will arrive 2 business days to Canada, 3 business days to Mexico, 3-4 business days to Europe, 4-5 business days to Asia and Latin America.

Orders shipped UPS Standard to Canada will arrive within 2 - 6 business days.

International Disclosure

For items shipped outside of the United States, you accept the risk of loss and title for that merchandise upon our delivery to the carrier. Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. You should contact your local customs office for further information. Additionally, when ordering from loefflerrandall.com, you expressly acknowledge that you are the importer and agree to comply with all laws and regulations of your country. You authorize us to designate a carrier to act as your agent with all relevant customs or tax authorities in your country; to clear your merchandise and advance (on your behalf) any duties and taxes owed by you related to your purchase from us.

Although your privacy is important to us, please be advised that international shipments may be opened and inspected by customs authorities.

We may provide certain product information, such as a description to our international carriers, and/or customs authorities to facilitate customs clearance and compliance with local laws.

If your order is a gift, we will indicate that fact on any manifest or other documentation, but customs authorities may require that we disclose the value of the product on the package.

Refused Shipments

Loeffler Randall will not be responsible for any fees charged by customs or other tax authorities. If you refuse any shipments from Loeffler Randall, you remain responsible for all original shipping charges, duties, taxes, customs incurred on the package (original and return shipments) and the cost of returning the package to Loeffler Randall. We will subtract this amount from your merchandise refund, if any.

Shipment Restrictions

loefflerrandall.com ships to all 50 states and all countries that are serviced by UPS. Regretfully, we are unable to ship to P.O. Boxes or APO addresses at this time. We are only able to ship items to one address per order. Please place a separate order for each shipping address. At this time loefflerrandall.com will not ship to freight forwarding addresses because of the potential high risk of fraud associated with forwarded orders. For your protection, If you wish to have an item shipped using a freight forwarding address you must provide us with a copy of government issued identification. Please contact us here, before placing forwarded orders.