My Account


14 Day Return Policy

If you have any questions about your order, please open a service ticket here, or call us at 888.982.8800
Monday-Friday 10am-6pm

  • We will gladly accept returns on all items (except items marked "Final Sale”) within 14 days from time of delivery. Items must be unworn and have all original tags attached. All returns will receive a $10 restocking fee.

  • Any item marked "Final Sale” on our website is not eligible for return, exchange or store credit regardless of size. Items marked 50% or greater are always considered Final Sale.

  • Loeffler Randall does not offer exchanges at this time. Please request a return for store credit and use that credit to place a new order for the item you would like.

  • We kindly ask that you do not send your return using a personal shipping label. Please print a label from us so that we are able to track your package, making your return faster and smoother.


  • Print a pre-paid return label instantly on

  • Sign in to your account on and click 'Return' next to the order you wish to return. If you do not have an account, please click ‘Orders & Returns’ under ‘My Account’. Complete and submit the online form to print a return label.


    • Footwear must include the original shoebox and dust bag in its original condition. Returning footwear in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.

    • Returning footwear in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.

    • All returned handbags must be securely placed within original cloth dust bag and include all accessories. Please pack your return in protective packaging for shipment.

    • Please note returns must be postmarked within 7 days of receipt of your return authorization email.

    • You may drop off return packages with a UPS return label at any UPS location.

    • For international returns, please make note of your tracking number and email us at so we can keep track of your return, making it faster and smoother.


    • We kindly ask that you allow 7-10 business days from the time we receive your package for returns to be processed. Process time may be longer during peak seasons.

    • Your refund will either be credited to the original purchaser's credit card or gift card, as applicable.

    • Please note there will be a $10 restocking fee deducted from your refund total.


    • Please send an email to and include the purchaser's name, order/pick ticket number, and list the items you wish to return.

    • Refunds on gift returns will be processed in the form of store credit. You may exchange for another item by using this credit to place a new order online.


    • We are happy to offer price adjustments on full price items discounted within 24 hours of original purchase and a store credit for the difference within 7 days of original purchase.

    • We are unable to offer price adjustments on items that were discounted for any reason at the time of purchase.

    • To request a price adjustment, please open a service ticket here


    • Any item purchased with within one year comes with a damage warranty. We will cover the full cost to repair any item and the cost of shipping. If the item is unable to be repaired and is still in stock, we will replace your item at no cost. If the item is no longer in stock and it is not repairable, you can request store credit for the full price paid for the item.

    • Please contact us at along with the order number and photos of the item. If a repair is approved, we will provide a pre-paid shipping label to have the item sent to us for repair. Once repaired, we will ship it back to the address provided at no cost.


    • does not accept returns on any items purchased from any retailers other than We are happy to answer any questions related to Loeffler Randall products but are unable to process any returns, exchanges, credits, refunds or repairs for any product purchased outside of

    • We reserve the right to reject any returns that do not comply with the conditions above. If your package is not accepted, it will be sent back to you and a refund will not be granted.

    • Since the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.