Loeffler Randall | Return Policy

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14 Day Return Policy

If you have any questions about your order, please open a service ticket here, or call us at 888.982.8800
Monday-Friday 10am-6pm

  • We will gladly accept returns on all items (except items marked "Final Sale”) within 14 days from time of delivery. Items must be unworn and have all original tags attached. Items with worn soles will be rejected and returned to sender.

  • Any item marked "Final Sale” on our website is not eligible for return, exchange or store credit regardless of size. Items marked 50% or greater are always considered Final Sale.

  • We kindly ask that you do not send your return using a personal shipping label. Please print a label from us so that we are able to track your package, making your return faster and smoother.

  • Please note returns must be postmarked within 7 days of receipt of your return authorization email. All returns postmarked after 7 days are subject to a $10 late return fee deducted from the total refund amount.

NEED TO RETURN?

  • Print a pre-paid return label instantly on loefflerrandall.com.

  • Sign in to your account on loefflerrandall.com and click 'Return' next to the order you wish to return. If you do not have an account, please click ‘Orders & Returns’ under ‘My Account’. Complete and submit the online form to print a return label.

NEED TO EXCHANGE?

HOW DO I RETURN?

WHEN WILL I RECEIVE MY REFUND?

  • We kindly ask that you allow 7-10 business days from the time we receive your package for returns to be processed. Process time may be longer during peak seasons.

  • Your refund will either be credited to the original purchaser's credit card or gift card, as applicable.

RETURNING A GIFT YOU RECEIVED?

NEED A PRICE ADJUSTMENT?

  • We are happy to offer price adjustments on full price items discounted within 24 hours of original purchase and a store credit for the difference within 7 days of original purchase.

  • We are unable to offer price adjustments on items that were discounted for any reason at the time of purchase.

  • To request a price adjustment, please open a service ticket here

NEED A REPAIR?

RULES AND RESTRICTIONS

  • Loefflerrandall.com does not accept returns on any items purchased from any retailers other than loefflerrandall.com. We are happy to answer any questions related to Loeffler Randall products but are unable to process any returns, exchanges, credits, refunds or repairs for any product purchased outside of loefflerrandall.com.

  • We reserve the right to reject any returns that do not comply with the conditions above. If your package is not accepted, it will be sent back to you and a refund will not be granted.

  • Since the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.