14 Day Return Policy
If you have any questions about your order, please open a service ticket here, or call us at 888.982.8800
Monday-Thursday 10am-6pm, Friday 10-1pm EST.
We will gladly accept returns on all items (except items marked "Final Sale”) within 14 days from time of delivery. Items must be unworn and have all original tags attached. All returns will receive a $10 restocking fee.
Any item marked final sale on our website is not eligible for return, exchange or store credit regardless of size. Items marked 50% or greater are always considered Final Sale.
Loeffler Randall does not offer exchanges at this time. Please request a return for store credit and use that credit to place a new order for the item you would like.
Loeffler Randall must authorize all returns. We kindly ask that you do not send your return using a personal shipping label. Please request a label from us so that we are able to track your package, making your return faster and smoother.
NEED TO RETURN?
Request authorization by signing in to your account at loefflerrandall.com and clicking the 'Return' link next to the order you wish to return. Complete and submit the online form.
If you do not have an account with us, complete and submit the online form here
If your return is authorized, you will receive an authorization email within one business day. This email will prompt you to log in using your order number here, where you will be able to download your pre-paid UPS return label. Please print this label and secure it to the outside of your return package.
HOW DO I RETURN?
Footwear must include the original shoebox and dust bag in its original condition. Returning footwear in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.
Returning footwear in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.
All returned handbags must be securely placed within original cloth dust bag and include all accessories. Please pack your return in protective packaging for shipment.
Please note returns must be postmarked within 7 days of receipt of your return authorization email.
You may drop off return packages with a UPS return label at any UPS location.
For international returns, please make note of your tracking number and email us at firstname.lastname@example.org so we can keep track of your return, making it faster and smoother.
WHEN WILL I RECEIVE MY REFUND?
We kindly ask that you allow 15 business days from the time we receive your package for returns to be processed. Process time may be longer during peak seasons.
Your refund will either be credited to the original purchaser's credit card or gift card, as applicable.
Please note there will be a $10 restocking fee deducted from your refund total.
Unfortunately, on international sales, customs duties and sales taxes are non-refundable. However you may be able to recover these fees by contacting your local customs bureau.
RETURNING A GIFT YOU RECEIVED?
Please send an email to email@example.com and include the purchaser's name, order/pick ticket number, and list the items you wish to return.
Refunds on gift returns will be processed in the form of loefflerrandall.com store credit. You may exchange for another item by using this credit to place a new order online.
NEED A PRICE ADJUSTMENT?
We are happy to offer price adjustments on full price items discounted within 24 hours of original purchase and a store credit for the difference within 7 days of original purchase.
We are unable to offer price adjustments on items that were discounted for any reason at the time of purchase.
To request a price adjustment, please open a service ticket here
NEED A REPAIR?
Any item purchased with loefflerrandall.com within one year comes with a damage warranty. We will cover the full cost to repair any item and the cost of shipping. If the item is unable to be repaired and is still in stock, we will replace your item at no cost. If the item is no longer in stock and it is not repairable, you can request store credit for the full price paid for the item.
Please contact us at firstname.lastname@example.org along with the order number and photos of the item. If a repair is approved, we will provide a pre-paid shipping label to have the item sent to us for repair. Once repaired, we will ship it back to the address provided at no cost.
RULES AND RESTRICTIONS
Loefflerrandall.com does not accept returns on any items purchased from any retailers other than loefflerrandall.com. We are happy to answer any questions related to Loeffler Randall products but are unable to process any returns, exchanges, credits, refunds or repairs for any product purchased outside of loefflerrandall.com.
We reserve the right to reject any returns that do not comply with the conditions above. If your package is not accepted, it will be sent back to you and a refund will not be granted.
Since the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.