Loeffler Randall | Return Policy

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14 Day Return Policy

If you have any questions about your order, please open a service ticket here, or call us at 888.982.8800
Monday-Friday 10am-6pm

  • We will gladly accept returns on all items (except items marked "Final Sale”) within 14 days from time of delivery. Items must be unworn and have all original tags attached. Items with worn soles will be rejected and returned to sender.

  • Any item marked "Final Sale” on our website is not eligible for return, exchange or store credit regardless of size. Items marked 50% or greater are always considered Final Sale.

  • We kindly ask that you do not send your return using a personal shipping label. Please print a label from us so that we are able to track your package, making your return faster and smoother.

  • Please note returns must be postmarked within 7 days of receipt of your return authorization email. All returns postmarked after 7 days are subject to a $10 late return fee deducted from the total refund amount.

NEED TO RETURN?

  • Print a pre-paid return label instantly on loefflerrandall.com.

  • Sign in to your account on loefflerrandall.com and click 'Return' next to the order you wish to return. If you do not have an account, please click ‘Orders & Returns’ under ‘My Account’. Complete and submit the online form to print a return label.

NEED TO EXCHANGE?

  • Loeffler Randall now offers exchanges! We will gladly offer exchanges for the same color/price within 14 days of receiving your order. Items must be unworn and in their original condition. Items with worn soles cannot be returned or exchanged. We recommend trying on your shoes on a carpeted surface so as not to compromise the bottom of the shoe.

  • To request an exchange, please email [email protected] with the size you need.

  • Kindly note, returns for exchange must be returned with UPS within 48 hours of exchange authorization to guarantee your new item will be processed and shipped by our warehouse.

  • Once we have received the item and approved the return, we will send you the new item.

HOW DO I RETURN?

  • Footwear must include the original shoebox and dust bag in its original condition. Returning footwear in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.

  • Returning footwear in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.

  • All returned handbags must be securely placed within original cloth dust bag and include all accessories. Please pack your return in protective packaging for shipment.

  • Please note returns must be postmarked within 7 days of receipt of your return authorization email.

  • You may drop off return packages with a UPS return label at any UPS location.

  • INTERNATIONAL RETURNS: At this time we do not provide return labels for international returns. Please send your pre-paid package (including duties and taxes) and insured with your carrier of choice to the address below. Please email your tracking number to us at [email protected] so we can keep track of your return, making it faster and smoother.


    LoefflerRandall.com
    7373 West Side Ave
    North Bergen, New Jersey, 07047
    United States

WHEN WILL I RECEIVE MY REFUND?

  • We kindly ask that you allow 7-10 business days from the time we receive your package for returns to be processed. Process time may be longer during peak seasons.

  • Your refund will either be credited to the original purchaser's credit card or gift card, as applicable.

RETURNING A GIFT YOU RECEIVED?

  • Please send an email to [email protected] and include the purchaser's name, order/pick ticket number, and list the items you wish to return.

  • Refunds on gift returns will be processed in the form of loefflerrandall.com store credit. You may exchange for another item by using this credit to place a new order online.

NEED A PRICE ADJUSTMENT?

  • We are happy to offer price adjustments on full price items discounted within 24 hours of original purchase and a store credit for the difference within 7 days of original purchase.

  • We are unable to offer price adjustments on items that were discounted for any reason at the time of purchase.

  • To request a price adjustment, please open a service ticket here

NEED A REPAIR?

  • Any item purchased with loefflerrandall.com within one year comes with a damage warranty. We will cover the full cost to repair any item and the cost of shipping. If the item is unable to be repaired and is still in stock, we will replace your item at no cost. If the item is no longer in stock and it is not repairable, you can request store credit for the full price paid for the item.

  • Please contact us at [email protected] along with the order number and photos of the item. If a repair is approved, we will provide a pre-paid shipping label to have the item sent to us for repair. Once repaired, we will ship it back to the address provided at no cost.

RULES AND RESTRICTIONS

  • Loefflerrandall.com does not accept returns on any items purchased from any retailers other than loefflerrandall.com. We are happy to answer any questions related to Loeffler Randall products but are unable to process any returns, exchanges, credits, refunds or repairs for any product purchased outside of loefflerrandall.com.

  • We reserve the right to reject any returns that do not comply with the conditions above. If your package is not accepted, it will be sent back to you and a refund will not be granted.

  • Because the resolution and color composition of each computer monitor, tablets and mobile device varies, we cannot guarantee the accuracy of the colors of products displayed on our website.