Loeffler Randall | Return Policy

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14 Day Return Policy

If you have any questions about your order, please open a service ticket here, or call us at 888.982.8800
Monday-Friday 10am-6pm

  • We will gladly accept returns on items (except items marked "Final Sale”) for a full refund within 14 days from time of delivery. Items must be unworn and have all original tags attached. Items with worn soles will be rejected and returned to sender.

  • All items marked "50% Off” on our website are considered final sale and not eligible for refund, exchange or store credit regardless of size.

  • We kindly ask that you do not send your return using a personal shipping label. Please print a label from us so that we are able to track your package, making your return faster and smoother.

  • Please note returns must be postmarked within 7 days of receipt of your return authorization email. All returns postmarked after 7 days are subject to a $10 late return fee deducted from the total refund amount.

NEED TO RETURN?

  • Print a pre-paid return label instantly on loefflerrandall.com.

  • Sign in to your account on loefflerrandall.com and click 'Return' next to the order you wish to return. If you do not have an account, please click ‘Orders & Returns’ under ‘My Account’. Complete and submit the online form to print a return label. If you have any issues downloading a label or requesting a return, please email [email protected]

NEED TO EXCHANGE?

  • Loeffler Randall now offers exchanges for all online orders.

  • We gladly offer exchanges for the same color/value within 14 days of receiving your original order. To request an exchange, please email [email protected] with the size you require.

  • Kindly note, returns for exchange must be returned with UPS within 48 hours of exchange authorization to guarantee your new item will be processed and shipped by our warehouse.

  • Once we have received your order and approved the return, we will dispatch your new order.

  • *** Exchanges on Friends and Family 2018 sale product cannot be made on new collection (New In label).****

HOW DO I RETURN?

  • Footwear must include the original shoebox and dust bag in its original condition.

  • Returning footwear in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.

  • All returned handbags must be securely placed within original cloth dust bag and include all accessories. Please pack your return in protective packaging for shipment.

  • Please note returns must be postmarked within 7 days of receipt of your return authorization email.

  • You may drop off return packages with a UPS return label at any UPS location.


  • INTERNATIONAL RETURNS: At this time we do not provide return labels for international returns. Please send your pre-paid package and insured package with your carrier of choice to the address below. Please email your tracking number to us at [email protected] so we can keep track of your return, making it faster and smoother.


    LoefflerRandall.com
    299 Thomas E. Dunn Memorial Hwy
    Rutherford, New Jersey, 07070
    United States


  • NYC IN-OFFICE RETURNS: In the neighborhood? Loeffler Randall now accepts in-person returns at our Soho showroom and office. All in person returns must be dropped off at the below address within two business days of return request. Returns can be dropped off with reception and return confirmation will be provided by email within 2 business days. Unfortunately, at this time, we do not have stock for trying on at our showroom, but are more than happy to answer any fit or return questions you may have at the time of drop off.


    Loeffler Randall
    588 Broadway
    Suite 1203
    New York, NY, 10012
    Monday-Friday 9:30am to 6pm

  • WHEN WILL I RECEIVE MY REFUND?

    • We kindly ask that you allow 7-10 business days from the time we receive your package for returns to be processed. Process time may be longer during peak seasons.

    • Your refund will either be credited to the original purchaser's credit card or gift card, as applicable.

    • We are currently experiencing a slight delay with returns being processed by our warehouse. We apologize for this inconvenience. Please contact Customer Service for the status of your refund.

    RETURNING A GIFT YOU RECEIVED?

    • Please send an email to [email protected] and include the purchaser's name, order/pick ticket number, and list the items you wish to return.

    • Refunds on gift returns will be processed in the form of loefflerrandall.com store credit. You may exchange for another item by using this online credit to place a new order online.

    PRODUCT REPAIRS

    • All Loeffler Randall products are uniquely crafted and handmade. We value your satisfaction and offer a 12-month warranty for any manufacturing defects on items purchased on loefflerrandall.com.

    • Loeffler Randall has sourced some of the finest leather for our shoes and handbags for its exceptional quality and appearance. Any incidental tonal variation, marks or veins are natural features, and should not be considered as defects or imperfections. Proper leather care contributes to a long life of beauty.

    • Manufacturing defects are evaluated on a case by case basis. Please contact us at [email protected] with your order number and photos of the defective item for our team to further assess. Should your request be approved, we will cover the full cost to repair or, if unable to be repaired, replace your item and cover the cost of shipping. If the item is no longer in stock and it is not repairable, you can request store credit for the price paid for the item.

    • Please note, our warranty does not cover external damage (water damage, scratching or scuffing, material or tonal variations, etc.) or damage occurred from typical wear and tear.

    • We do not currently have a repair service or warranty for items purchased outside of loefflerrandall.com or outside of these terms and conditions.

    RULES AND RESTRICTIONS

    • Loefflerrandall.com does not accept returns or repairs on any items purchased from any retailers other than loefflerrandall.com. We are happy to answer any questions related to Loeffler Randall products but are unable to process any returns, exchanges, credits, refunds or repairs for any product that was not purchased on loefflerrandall.com.

    • We reserve the right to reject any returns that do not comply with the conditions above. If your package is not accepted, it will be sent back to you and a refund will not be granted.

    • In the event that exceptions are made for a return authorization outside of our original terms and conditions, return shipping must be paid by the customer and sent via a trackable method with signature upon delivery option. Loeffler Randall is not responsible for return shipping costs, duties and associated fees or items not sent via the above method.

    • Because the resolution and color composition of each computer monitor, tablet and mobile device varies, we cannot guarantee the accuracy of the colors of products displayed on our website.

    • We do not match prices advertised by other retailers selling our product, nor do we dictate current promotions offered by our stockists.