Orders & Shipping
Order Processing
- Loeffler Randall accepts all major credit cards for purchase.
- Gift cards or discount codes can be applied in the cart stage of the purchase. Please noted that discount codes cannot be combined with another discount code, or promotion.
- Welcome first customer promotion can be used on one (1) purchase only, cannot be combined with sale items, or third-party items. Welcome codes are unique and can only be used once per customer regardless of separate email addresses.
- Gift cards can be used on any purchase and do not have a date of expiry unless otherwise instructed and can be entered in the cart stage of purchase.
- At this time, we are unable to accept more than one credit card entry at a time.
General Shipping
- Orders placed on weekdays before 10 a.m. EST will generally begin processing within 5-7 business days. Orders placed after 10 a.m. EST will begin the processing period of the next business day.
- Orders placed on weekends or holidays will begin processing on the next business day (Monday-Friday). We do not offer Saturday delivery. Holidays and peak sales time may alter your shipment time frame.
- Please note, we do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.
- When placing your order, please select a secure shipping location. Loeffler Randall cannot accept responsibility for packages that are lost, misplaced, or stolen after the mail carrier has confirmed delivery to the correct address.
Domestic Delivery
- We are excited to offer free ground shipping with UPS on all orders shipped to USA destinations (with the exception of where Ground deliveries are unavailable (Hawaii, Alaska, Puerto Rico, Guam, Northern Mariana Islands, Virgin Islands). Upon shipment, UPS Ground parcels should arrive within 2-5 business days.
- Select Third Party items have a $5 charge for shipping.
- Orders valued over $500 will require a direct signature upon delivery.
- UPS Ground shipping delivery estimates:
| Region | Delivery Transit Times (M-F) |
|---|---|
| NY, NJ, CT, MA, DE, MD | 2-3 business days |
| Midwest, East Coast, South | 3-4 business days |
| West Coast | 5-6 business days. |
International Delivery
- Loeffler Randall uses DHL Worldwide for Australia, Canada, Ireland, Norway, and the UK and UPS for orders to the rest of the world. Negotiated rates are offered for all services.
- Duties and taxes are calculated at the payment stage at checkout. As International orders are shipped DDP, no additional fees are required at the time of delivery.
- To view a quote for duties and shipping rates to a particular address, please add items to your shopping bag and proceed to checkout for an estimate.
- We offer flat rate shipping services to Australia, Canada, and UK of $25 for order values over $295. The shipping service is DHL Worldwide.
- International Delivery Estimates: If placed before 12 p.m. EST, Monday-Friday
| Service | Delivery Transit Times (M-F) | Price |
|---|---|---|
| UPS Worldwide Expedited | 4-6 business days | View calculated price at checkout. |
| UPS Worldwide Express | 2-3 business days *This delivery estimate can change depending on your location, please review the shipping options provided in your cart for the most up to date estimate. | View calculated price at checkout. |
| DHL Flat Rate Worldwide
Eligible for CA and AU |
3-5 business days | $25 flat rate. |
| DHL Worldwide | 3-5 business days | View calculated price at checkout. |
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